Colonial Vista Post Acute Reviews

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Choosing the right skilled nursing facility for yourself or someone you care about can feel like a big decision. You don’t have to rely solely on what we say about Colonial Vista Post Acute—explore our collection of testimonials to see why so many residents and families give us top ratings. Discover what sets Colonial Vista Post Acute apart as a place focused on comfort, recovery, and compassionate care. If you’ve experienced our community as a resident, team member, or family member, we invite you to share your feedback with a review.

All Reviews

3.6

19 reviews

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Profile photo of Bob Ferguson
Bob Ferguson on Google
50 days ago

Business response 50 days ago

Hi, Bob. Thank you for taking the time to leave your rating! We appreciate the positive feedback and are glad you had a great experience at our facility.
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Stephanie Marsh on Google
52 days ago

I in care there for three months. While it took the staff getting to know me to treat me well, for the most part, after six weeks here, the care is what I would expect from an acute rehab. The food could use some work, the wait time getting on and off bedpans, OT could use some work on making sure they see me as often as they are supposed to, giving showers as often as they are supposed to, and someone explaining how things should work upon arrival are the things that could use some work. The main problem is a large patient to small number of staff ratio. On the other hand, most CNA’s are hardworking and try to help residents as well as they can, for the most part. Weekends are different as they often have CNA’s who are inexperienced at Colonial Vista. The nurses are kind and especially hardworking given that they have a large residents to nurses ratio. I especially want to say that Nurse Mary is an angel. PT staff are well organized, kind, and thoughtful. There are other employees who keep me informed and help me as much as possible. Overall, after a rough start, I would say that Colonial Vista is what I would expect an acute rehab to be. There are a few things that are okay, but a lot of things need improvement.

Business response 5 months ago

Hi Stephanie Marsh, thank you for your feedback. Our leadership team has been made aware of this review and your experience. We are committed to providing personalized attention and support. Please reach out to us directly at 509-663-1171 so we can discuss your concerns and ensure our care is meeting your expectations. EDIT – Thank you, Stephanie, for the updated feedback! We are glad we have resolved some of the concerns you had. We are always looking for more ways to better improve our facility and care. We will continue to work on your concerns with staffing, that is a top priority for our management team. Best wishes from our team to you. Do not hesitate to reach out if there are new concerns that arise.
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Cate Paul on Google
52 days ago

My mother-in-law is currently at this rehab facility and became sick from their water—along with several other residents. The water has been reported as contaminated with bacteria, which is extremely concerning. Because of this issue, the facility has been placed on stop placement. This raises serious questions about safety and oversight.I strongly recommend staying away and carefully considering other options for your loved ones.

Business response 51 days ago

Hey Cate. I am sorry to hear you had such a negative experience here with us. Regarding your concerns about the water, I wanted to clear up any confusion. We are by no means on a “stop placement” and have successfully complied with all state and federal regulations and precautions. The water is not contaminated by any means. Please feel free to reach out to our administrator at (509) 663-1171 to discuss this matter further. Thank you!
Profile photo of aa aa
4 months ago

If your elderly mother falls out of bed, gets hospitalized and needs to recover somewhere for six weeks, this place is it! Incredibly loving, kind, positive, friendly staff here who actually care. It’s clean, the staff are prompt and efficient with incontinence wear changes, regular showering of residents, meal delivery and removal or wheeling them to the dining room, and sharp as tacks with meds and regular med evaluations. They pop in all the time to get eyes on and check to see if a resident needs anything. Also, the physical therapy and occupational therapy departments were amazing. They really know what they’re doing and how to positively, kindly and patiently deal with someone who’s a little lost about how and why she ended up there, why getting strong again is so crucial. The turnaround with my mother’s condition over those weeks was astounding, thanks in large part to them! The office administration and head admin, Matt, are hands-down, the best! Communicating was easy, asking questions and getting help or advice was easy. Colonial Vista Acute is a very special place. Love you guys! P.S. We’ll miss watching the kitties play in the green space landscaping—they really brought my mom so much joy.

Profile photo of Theresa Croft
Theresa Croft on Google
5 months ago

My mom is due to Be releases soon after broke hip and spiked dementia . The PT was excellent. Nurses kind. The only frustrations was the wait when we pushed the button to have mom taken to Bathroom or put back in bed. We were told not to help her. The front staff was awesome and the ladies in the cafeteria were excellent. I remember one name -Denise— outstanding and the head of that cafeteria, a young black haired woman was so kind . One other major thing: the facility did not have a urine odor!!!!’ Thank you Colonial Vista Acute PS When I visited I was able right on premises to get my mom’s nails and hair done!

Business response 5 months ago

Hello Theresa Croft, reviews like this give us motivation and help us ensure we provide high-quality care. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Colonial Vista Post Acute. We have taken your feedback upon the call light wait times and have delivered this information to our administrator. We are also happy you found our staff to be so supportive and our environment clean and welcoming during your experience here at Colonial Vista Post Acute. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Profile photo of DOT WHITSON
DOT WHITSON on Google
5 months ago

Business response 5 months ago

Hi Dot Whitson, thank you for taking the time to leave a review for us at Colonial Vista Post Acute. We’re happy we could meet your expectations! Please reach out to our facility at 509-663-1171 at any time if you need future assistance. Best wishes.
Profile photo of Tony Green
Tony Green on Google
7 months ago

(Somewhat low-end facility.)

Business response 5 months ago

Tony Green, thank you for your honest review. We are disappointed to see we did not meet your expectations. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact our facility at 509-663-1171 to see how we can improve your experience for your next visit. Best wishes.
Profile photo of Nathan
10 months ago

Business response 5 months ago

Hello, Nathan. Thank you for your honest review about Colonial Vista Post Acute. We’d like the opportunity to discuss this with you further if you are willing to provide more details on what caused this one-star review. Please reach out to our facility at (509) 663-1171 to discuss how we can turn your next experience into a positive one. Best wishes.
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Ryan Winn on Google
11 months ago

My grandfather is at colonial vista now for rehab and at first I was nervous about putting him there but Matthew Hammonds talked with my family and assured us the best care possible. The nurse Dotty that looks over him on her shifts is so amazing and truly cares about my grandfathers needs and the family’s needs! She is amazing and I’m so thankful for her. Jesus that helps with my grandfathers needs with therapy is honestly awesome he tells my grandfather how it is and coming from a military family I love that! He pushes my grandfather everyday to get better and the first time I saw him working with him I was so happy because not only did Matt make me a promise of taking care of him Matt and his team are fulfilling the promise everyday! I’m truly thankful for everything these 3 individuals have done for my family. I look forward to continuing that! Thank you Matt, Dotty, Jesus Keep up the amazing work!!!

Business response 5 months ago

Ryan Winn, we’re so glad that we were able to go above and beyond your expectations! Thank you for sharing your positive experience about your grandfather with our stellar team. We aim to provide exceptional service and care for our residents. If there is anything you may need in the future, we are always happy to help. Best wishes.
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shelle finch on Google
2 years ago

I did rehab for my knee replacement. Did rehab 2 years ago far different this time. Pts do not enter the water. They sit on a chair telling you what to do. Appointments should be 45 minutes mine were usualy 35 minutes. I was unable to confirm if my pt was a pt or just an aid. Pt was often on his phone. My assessment did not include measuring where my knee bend was to compare as i progresses. Stop going as i felt like i could just walk and get tge same benefit. The chlorine is strong even after washing my suits still smelled like clorine. Bring your own towels thres are raggedy and see through. Do not recommend.

Profile photo of Donna Weishampel
Donna Weishampel on Google
2 years ago

My husband stayed recently and was taken care of very well. He told me everyone was really nice and he felt safe. Nice relaxed welcoming facility.

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Native Gramma on Google
2 years ago

It’s expensive!! And the residents eat canned and boxed food. Says 5 star my aunt who lives there just laughed. Sad place to have to stay to die.

Business response 2 years ago

Hi there, we’d like to discuss your concerns with you further. Please contact us at your convenience.
Profile photo of Tizzy Wapp
Tizzy Wapp on Google
3 years ago

Worst senior living facility in all of wenatchee.

Business response 3 years ago

Hi there, we would like the opportunity to discuss your concerns. Please feel free to reach out to our center directly at your convenience.
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Vicki Whaley on Google
4 years ago

A super clean facility. All staff were wonderful!!!

Business response 4 years ago

Hi Vicki, thank you for five-star review! We are so glad to hear you’ve had a wonderful experience at our center.
Profile photo of Daphne Maxime
Daphne Maxime on Google
4 years ago

I went to visit a friend in rehab, asked the friendly staff for directions 2 times. I was easily lost. Lol. They were friendly and redirected me with excellent directions. The check in and check out system easy to understand. The walk was a long long walk though from where I’d parked.

Business response 4 years ago

Hi Daphne, thank you so much for your review! We are so happy to hear you had a great experience during your visit at our center. Please let us know if we can be of further assistance!
Profile photo of Camille Jones
Camille Jones on Google
7 years ago

Business response 7 years ago

Camille, Thank you so much for leaving us a five-star rating! Our door is always open if you want to share specific feedback. Best, Prestige Care
Profile photo of Camille White
Camille White on Google
7 years ago

Business response 7 years ago

Ms. White, Thank you for leaving us a positive review! If you ever have specific feedback to share, don’t hesitate to let us know. Best, Colonial Vista Team

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Birdeye provides customer experience and online reputation management related products and services. The reviews on this page were provided by patients and/or family members who submitted a review or survey regarding their stay at our facility. These reviews are submitted via Google, Facebook, Yelp, Caring.com, NursingHomes.com, Bing, etc. All names and other PHI (personal health information) has been removed per HIPAA privacy guidelines. Reviews are screened for PHI, helpfulness, and other guidelines prior to publishing on this website. All content available on this website is protected by copyright and other intellectual property laws.